Printer Is Not Printing After Installation - HP Deskjet 3900 Serie Guía De Referencia Rápida

The installation program stops when it looks for new hardware.
Problem
Possible causes
One of the following
issues is causing a
communication
problem:
• The USB cable is old
or defective.
• Software, such as an
antivirus program, is
open and running.
• Another device, such
as a scanner, is
connected to the
computer.

Printer is not printing after installation

1 Verify that these conditions have been met:
The printer is connected to the power source.
The cable connections are secure.
The printer is turned on.
The print cartridges are correctly installed.
Paper or other media is correctly loaded in the paper tray.
The printer cover is closed.
The rear access door is attached.
After you confirm that all of these conditions have been met, restart the computer.
8
Solution
1. Disconnect and reconnect the USB cable. If the
printer is still not detected, replace the USB cable,
and then continue to the next step.
2. Click the button and restart the computer.
Cancel
3. Turn the printer off, and then disconnect the USB
cable and power cord.
4. Quit any background tasks, such as antivirus
programs or other software programs that are
running on the computer.
Note: To quit the antivirus program, follow the
manufacturer's instructions for turning off the software.
5. Reinstall the printer software:
a. Insert the printer software CD into the CD-ROM
drive. If the installation program does not start
automatically, see "The installation program
does not start automatically when the CD is
inserted" on page 7.
b. Follow the onscreen instructions, and when the
installation program looks for new hardware,
connect the USB cable and the power cord to
the printer, and make sure that the printer is on.
c. Follow the onscreen instructions to finish the
installation.
Note: Restart the antivirus program after the printer is
installed.