If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below.
What's the problem?
What's the cause?
Not firmly plugged in.
No voltage in wall plug.
What's the problem?
What's the cause?
Hard Surface mode selected on Surface Selector
control dial.
Agitator brush roll is obstructed.
What's the problem?
What's the cause?
Filter bag full.
Incorrect carpet height setting.
Blockage in system.
What's the problem?
What's the cause?
Incorrect carpet height setting.
What's the problem?
What's the cause?
Filter bag full.
Blockage in system.
What's the problem?
What's the cause?
Too much pressure being applied to tool.
Blockage in turbine channel.
Broken or worn belt.
Low cleaner suction.
Troubleshooting
Cleaner won't turn on.
Agitator brush roll brushes aren't turning.
Cleaner won't pick up.
Cleaner hard to push.
Cleaning tools won't pick up.
Powered pet hair cleaning tool agitator brush roll won't turn.
What's the solution?
Plug unit in firmly.
Replace fuse or reset circuit.
What's the solution?
Select a suitable carpet mode setting.
Disconnect cleaner from electrical outlet. Turn cleaner over and
remove any debris that has accumulated on the agitator brush
roll.
What's the solution?
Change filter bag.
Select another carpet height setting on the Surface Selector
control dial.
Clear blockage (see "Clearing blockages" section).
What's the solution?
Select a higher carpet height setting on the Surface Selector
control dial.
What's the solution?
Change filter bag.
Clear blockage (see "Clearing blockages" section).
What's the solution?
Continue using tool applying light pressure.
Remove blockage.
Replace belt.
Refer to items under "Cleaner won't pick up".
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