Code
Cause
1-2-2
DMA initialization failure
1-2-3
DMA page register read/write failure
1-3
Video Memory Test failure
1-3-1 through 2-4-4
Memory not being properly identified
or used
3-1-1
Slave DMA register failure
3-1-2
Master DMA register failure
3-1-3
Master interrupt mask register failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected
mode
4-3-1
Memory failure above address 0FFFFh 4-4-3
4-3-3
Timer-chip counter 2 failure
4-3-4
Time-of-day clock stopped
Running the Dell™ IDE Hard Drive Diagnostics
The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or
confirm a hard drive failure.
1
Turn on your computer (if your computer is already on, restart it).
2
When F2= Setup appears in the upper-right corner of the screen, press
<Ctrl><Alt><d>.
3
Follow the instructions on the screen.
If a failure is reported, see "Hard Drive Problems" in the "Solving Problems" section of the online
User's Guide.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility. In the
®
®
Microsoft
Windows
incompatibilities.
Windows XP
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the Start button and click Help and Support.
2
Type
hardware troubleshooter
3
Click Hardware Troubleshooter in the Search Results list.
2000 operating system, you can also use Device Manager to resolve
in the Search field and click the arrow to start the search.
Code
Cause
3-3-2
Invalid NVRAM configuration
3-3-4
Video Memory Test failure
3-4-1
Screen initialization failure
3-4-2
Screen retrace failure
3-4-3
Search for video ROM failure
4-2-1
No timer tick
4-2-2
Shutdown failure
4-4-1
Serial or parallel port test failure
4-4-2
Failure to decompress code to shadowed
memory
Math-coprocessor test failure
4-4-4
Cache test failure
Quick Reference Guide
27