Troubleshooting
Before sending a hearing instrument to our service
address, perform a visual check to see if the receiver is
blocked by cerumen. If this is the case, exchange the
receiver wax guard.
Exchanging the receiver wax guard
Remove the ear piece.
X
Screw the threaded end of the
X
wax guard changing tool into
the filter of the external receiver.
Remove the used filter.
X
Flip the tool over and push the
X
new wax guard into place.
Release the filter by tilting the
X
changing tool to the side. Then
dispose of the changing tool.
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➋
➊
Further information
Storage periods
Unused hearing instruments lose their charge. Observe
the following storage periods to avoid deep‑discharge:
●
Hearing instruments that have not been activated or
used can be stored up to 12 months after production
date. The production date is printed on the hearing
instrument's label on the packaging.
●
Once a hearing instrument is activated, in order for it
to remain in good condition it needs to be charged at
least every 6 months.
Symbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your device
better.
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