Defective power cells
In case you think the power cell is defective comply with
the following steps:
Place the hearing instrument into the charger. If you
X
get a red LED then the power cell is defective.
Perform visual inspection of the hearing instrument.
X
The test is considered failed if it has any of below
criteria:
There is physical sign of deformation caused by
Z
bloated lithium power cell inside.
There is visible leakage from the lithium power cell.
Z
Product is generating heat on its own or hot to the
Z
touch.
If any of the test steps failed, consider the power cell
defective. Due to safety concerns the hearing instrument
cannot be shipped anymore. Please record the serial
number of the hearing instrument, take a photo of the
damages, and consult with Sivantos Customer Service
team before disposal of the product according to local
regulations.
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Further information
Storage periods
The shelf life of a hearing instrument which has not been
activated is 3 months.
Once a power cell is activated, in order for it to remain
in good condition it needs to be charged at least every
6 months. We recommend to charge the hearing
instruments every 3 months.
Symbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your device
better.
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