How To Get Tow Service - U.s. Or Canada Only; Emergency Warranty Repairs - Mercedes-Benz Metris Passenger Van Manual Del Usuario

34 How to Get Warranty Service
How To Get Tow Service - U.S. or
Canada Only
A. What To Do:
If your vehicle requires towing due
to a defect covered under the New
Vehicle Limited Warranty dial toll-free
1-877-762-8267. Provide your name,
vehicle identification number, model year
and color of vehicle, telephone number
where you can be reached, location of
disabled vehicle and a description of the
problem.
You will be given the name of the service
provider and an estimated time of
arrival. If you feel you are in an "unsafe
situation", please let us know. With your
consent, we will contact local police or
safety authorities.
B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour
Towing Assistance and you obtain
towing services on your own, you may
submit your original receipts from the
licensed towing or service facility, for
services rendered within 30 days of the
occurrence. Be sure to include your
vehicle identification number, odometer
mileage at the time of service and
current mailing address. We will process
the claim based on vehicle and service
eligibility. If eligible, we will reimburse you
for the reasonable amounts you actually
paid, based on the usual and customary
charges for that service in the area
where they were provided. The vehicle
distributor's determination relating to
reimbursement are final. Correspondence
should be mailed to:
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328

Emergency Warranty Repairs

If you have an emergency and have to
get a warranty repair made by someone
other than an authorized Mercedes-Benz
Dealership, follow the reimbursement
procedure on ( Page 33).
e