How To Deal With Warranty Problems; Steps To Take - Mercedes-Benz Metris Passenger Van Manual Del Usuario

36

How to Deal with Warranty Problems

Steps to Take

A. In General
Normally, warranty problems can be
resolved by your authorized Mercedes-
Benz Dealership's sales or service
departments. That's why you should
always talk to your authorized Mercedes-
Benz Dealership's service manager or
sales manager first. But if you're not
satisfied with your authorized Mercedes-
Benz Dealership's response to your
problem, MBUSA recommends that you
do the following:
Step 1: Discuss your problem with
the owner or general manager of the
dealership.
Step 2: If your dealership still cannot
resolve the problem, contact the
Customer Assistance Center. You'll find
the address on (
B. What MBUSA Will Do
Once you have followed the two steps
described on (
e
will review your situation. If it's something
that MBUSA can help you with, MBUSA
will provide your authorized Mercedes-
Benz Dealership with the information
and assistance necessary to resolve the
problem. Even if MBUSA cannot help you,
MBUSA will acknowledge your contact
and explain its position.
Page 37).
e
Page 36) (A), MBUSA
C. If Your Problem Still Is Not
Resolved*
If you cannot resolve your warranty
problem after following the two steps
described on ( Page 36) (A), and
e
you live in Arkansas, Idaho, Kentucky or
Minnesota ONLY, you can contact the
Better Business Bureau AUTO LINE
your area.
D. Notice Under State Lemon Laws
Some states have laws allowing you to
get a replacement vehicle or a refund
of the vehicle's purchase price under
certain circumstances. These laws vary
from state to state. If your state law
allows, MBUSA requires that you first
notify us in writing of any service difficulty
that you may have experienced so that
we can have a chance to make any
needed repairs before you are eligible for
remedies provided by these laws.
In all other states, we ask that you give
us written notice of any service difficulty.
Send your written notice to the Customer
Assistance Center at the address on
( Page 37).
e
* For Customers Residing in Arkansas, Idaho, Kentucky and
Minnesota ONLY: (NOTE: This Process is not available for residents
of other states).
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