POSSIBLE TROUBLESHOOTING
7) Signalling:
smoke °C/high.: (turns off due to exceeding maximum smoke temperature).
Problem:
Switching off due to exceeding the maximum smoke temperature.
Check (only by the Dealer):
• pellet type, anomaly in smoke extraction,
• smoke channel blocked,
• incorrect installation,
• gear motor 'drift'
8 ) Signalling:
H2O TEMPALARM (Activated if the water sensor is faulty or disconnected)
Problem:
Shuts down due to water temperature being higher than 90 °C.
An excessive temperature may occur because of the following:
• system too small: ask the DEALER to activate the ECO function
• blockage: clean the exchanger pipes, the combustion chamber and the smoke outlet.
9) Signalling:
Veri c./air ow: (intervenes if the ow sensor detects insuf cient combustion ).
Problem:
Turns off for lack of depression
• Flow may be insuf cient if there is a hatch open or the hatch is not perfectly sealed (e.g. seal awed).
• This may also be the case if there is a problem with air intake or smoke extraction, or if the
• combustion chamber is blocked or the ow sensor dirty (clean with dry air).
• Also check that the ow sensor limits are within the parameters.
• The depression alarm may also be signalled during ignition, if the chimney ue does not comply with
• speci cations or the chimney ue and chimney pot are clogged.
10) Signalling:
"Battery check"
Problem:
The boiler-stove does not stop but the error appears on the display.
Actions:
• The buffer battery of the control board needs changing (DEALER).
11) Signalling:
HIGH CURRENT ALARM: Activated when anomalous, excessive current is being
absorbed by the gear motor.
Actions:
Check functioning (CAT): gear motor - Electrical connections and electronic board .
12) Signalling:
LOW CURRENT ALARM: Activated when anomalous, insuf cient current
absorption is detected on the gear motor.
Actions:
Check functioning (CAT): gear motor - pressure switch - tank thermostat - electrical connections and
electronic board
13) Problem:
The pellet DOES NOT enter the crucible:
• The pellets are blocked in the hopper: use a vacuum cleaner to empty the pellet hopper.
• The gear motor is broken (an error is displayed on the synoptic panel).
• The feed screw safety thermostat 'disconnects' the electrical supply of the gear motor:
check that it has not overheated. Use a tester or a temporary bridge to verify.
• The water overheating safety thermostat 'disconnects' the electrical supply of the gear motor: check that the
boiler contains water. To reset push the button on the left side, after having removed the protective hood.
• If the problem is not resolved, contact the CAT.
14) Problem:
synoptic panel is off:
Actions:
• check the power cable connection,
• check fuse (on power cable),
• check connection of at cable to synoptic panel
15) Problem:
Remote control not working
Actions:
• closer to the receiver of the boiler- replace
• check the battery and if necessary, replace it.
16) Problem:
Water is not hot enough:
Actions:
• clean the hearth exchanger
NOTA
All signals/warnings remain shown until you intervene on the remote control, by pressing the button 0/1.
Do not use the boiler-stove before having eliminated the problem.
It is important to tell the Dealer exactly what the panel signals.
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