Troubleshooting - Mettler Toledo APR320 Manual De Usuario

6 Troubleshooting

Error
No paper
Overheating
Hardware error
Flash error
Buffer overflow
SPI error
Network error
Voltage error
Font error
28 Troubleshooting​ ​
LCD Display Possible Cause
Out of paper
METTLER TOLEDO
Paper roll is not detected
NONE
Paper Out
Printer head sensor
malfunction
Overheat of printer head
METTLER TOLEDO
because of frequent
NONE
printing
Overheating
Environmental temperature
too low. And the print head
temperature is below -55
℃.
Loose connection or print
head malfunction
Printed circuit board
METTLER TOLEDO
malfunction
NONE
Hardware Error
Flash malfunction
METTLER TOLEDO
NONE
Flash Error
Abnormal data
METTLER TOLEDO
NONE
Buffer Overflow
Abnormal read/write of
METTLER TOLEDO
character library chip
NONE
SPI Error
-
METTLER TOLEDO
NONE
Network Error
Wrong AC/DC adapter or
METTLER TOLEDO
AC/DC adapter malfunction
NONE
24V Error
Printed circuit board
malfunction
No character library or
METTLER TOLEDO
character library is
NONE
incomplete
font err
Remedy
Insert a new paper roll
Check if the paper can be
fed and pass through the
print head.
Check if the print head
sensor is blocked by any
foreign object.
Contact METTLER TOLEDO
Service
The print enters overheat
protection mode automatically,
and will resume work after it
cools down.
Move the printer to a warmer
place. The printer will resume
work after the print head is
warmed up.
Contact METTLER TOLEDO
Service
Restart the printer. If the error
persists, contact METTLER
TOLEDO Service.
Restart the printer. If the error
persists, contact METTLER
TOLEDO Service.
Restart the printer. If the error
persists, contact METTLER
TOLEDO Service.
Restart the printer. If the error
persists, contact METTLER
TOLEDO Service.
Restart the printer. If the error
persists, contact METTLER
TOLEDO Service.
Use the correct AC/DC adapter
or replace with a new AC/DC
adapter
Restart the printer. If the error
persists, contact METTLER
TOLEDO Service.
Restart the printer. If the error
persists, contact METTLER
TOLEDO Service.
Ticket Printer