Troubleshooting Guide - Acon On Call Express Manual Del Usuario

The meter has built-in messages to alert you of problems. When error messages
appear, note the error number. Turn off the meter and then follow these
instructions.
Display
Battery may be damaged
or not be charged
Meter fails
to turn on
Meter is too cold
Power On self check error
Internal calibration check
error
Test strip was removed
during the test
Sample was applied to
the test strip too soon
Test strip is contaminated
or used
Sample was applied to
the test strip too soon
Insufficient sample
Sample application error
due
re-dosing

Troubleshooting Guide

Causes
to late sample
Replace battery.
If meter has been exposed to or stored
in cold conditions, wait 30 minutes.
Allow the meter
temperature. Then repeat the test.
Remove the battery for 30 seconds and
then put it back in. Turn meter on
again.
If the problem persists, please contact
Customer Support at 1-800-838-9502.
Turn off meter or remove test strip, and
then turn on meter again to retest.
If the problem persists, please contact
Customer Support at 1-800-838-9502.
Repeat the test and ensure the test
strip remains in place.
Repeat the test and apply sample after
blood drop/test strip symbol appears.
Repeat the test with a new test strip.
Repeat the test and apply sample after
blood drop/test strip symbol appears.
Repeat the test and apply enough
sample to fill the test strip check window.
Repeat the test and apply enough
sample to fill the test strip check
window within 3 seconds.
45
Solution
to reach room