Troubleshooting - TensCare Alivia Manual Del Usuario

21. TROUBLESHOOTING

If your Alivia is not working properly, please check the following:
Problem Possible causes
No display Flat batteries.
Batteries inserted incorrectly.
Damaged springs in battery
compartment.
Low battery Low batteries.
display
Controls won't
Keypad is locked.
work
No sensation The Alivia has a safety feature which will not allow the intensity to pass 20 mA if the
machine detects a connection error. If a connection error is detected the intensity will
and LEADS
return to 0 mA and the screen will flash LEADS. This safety feature will prevent the
alarm showing
machine from giving any uncomfortable stimulation should the contact break between
the machine and your skin. This will also prevent anyone from increasing the intensity
to a high level without firm contact between the machine and the skin.
A connection error can occur if:
1. A break has developed within
one of the two lead wires.
If you have tried the test above
and DO have sensation when
the probe is in your hand, then it
may be that:
2. The skin is dry, meaning poor
conductivity between the metal
plates on the probe and your
skin.
Solution
Replace batteries.
Remove plastic wrap
Check + / - .
Contact supplier.
Replace batteries.
If LOCK is shown on display, press and hold
the▼button.
If no LOCK is showing, remove and replace the
batteries.
If this happens, you can try to test the unit by
holding the probe in your hand:
i) Dampen your hand with water and a little table salt.
Squeeze the probe firmly and make sure your skin
is covering the metal parts of the probe and
carefully increase strength until you can feel
something. Most people will start to feel the
stimulation in their hand at around 25 mA.
ii) If the LEADS alarm shows and the unit will not
allow you to pass 20 mA. The lead wires need to
be replaced.
If this happens, you can try the below solutions:
i) Using a water–based
TensCare Go Gel (see K-GO), which will
improve conduction.
ii) Crossing your legs and squeezing to increase
pressure on the probe, which should improve the
connection. If this enables you to use the unit,
you should find that in a few weeks of stimulation
the contact improves. If it does not, this unit may
not be suitable for you. You may need to contact
your healthcare professional to discuss other
suitable options.
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lubricant such as