Troubleshooting - Therabody RecoveryAir Prime Manual

Troubleshooting

Note
The pump is not working.
EN
The Status Indicator is On in yellow
The pump starts working and stops immediately.
One garment inflates but the second one does not.
The pump stops working, the Status Indicator turns
On in yellow.
The pump works at a very low pressure, regardless
of the pressure set by the user.
Warranty
For full warranty information, please visit www.therabody.com/warranty. To request a copy of the warranty by mail, you may send a
request to the following address:
Therabody - WarrantyAttn: Customer Service
6100 Wilshire Blvd.,
Los Angeles, CA 90048
Please note, this is not a return address or a retail location. No products or packages will be accepted at this location.
10
Possible Cause
No electricity
DC power adapter
DC power adapter cable
Malfunction
The air cannot move through the garment
hose.
The second garment does not receive air.
Hose is not connected properly to garment
or pump, or prong plug is not inserted into
unused air outlet.
Defective garment
Action
Inspect the electrical wall outlet.
Verify that the DC power adapter cable is connected to
the DC adapter socket on the console, and the DC pow-
er adapter is connected to the 100-240 Volt wall outlet.
Examine the cable for any defects.
Contact Therabody.
Examine hoses for kinks, twists and folds.
Examine its hoses for kinks, twists and folds.
Examine and fasten all air connections. When treating
only one limb, always plug the unused air outlet with the
prong plug provided with the pump. If all air connections
are OK and the problem persists, contact Therabody.
Replace garment and check again.