Problem
The induction hob cannot
be turned on�
The touch controls are
unresponsive�
The touch controls are
difficult to operate�
The glass is being
scratched�
Some pans make crackling
or clicking noises�
The induction hob makes a
low humming noise when
used on a high heat setting�
Fan noise coming from the
induction hob�
Pans do not become hot
and appears in the display�
The induction hob or a
cooking zone has turned
itself off unexpectedly, a
tone sounds and an error
code is displayed (typically
alternating with one or two
digits in the cooking timer
display)�
Troubleshooting
Possible causes
No power�
The controls are locked�
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching the
controls�
Rough-edged cookware�
Unsuitable, abrasive scourer
or cleaning products being
used�
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently)�
This is caused by the
technology of induction
cooking�
A cooling fan built into your
induction hob is running to
prevent the electronics from
overheating� It may continue
to run even after you've
turned the induction hob off�
The induction hob cannot
detect the pan because it is
not suitable for induction
cooking�
The induction hob cannot
detect the pan because it is
too small for the cooking zone
or not properly centred on it�
Technical fault�
EN-28
What to do
Make sure the induction hob is connected
to the power supply and that it is
switched on�
Check whether there is a power outage
in your home or area� If you've checked
everything and the problem persists, call
a qualified technician�
Unlock the controls� See section "Locking
the controls" for instructions�
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls�
Use cookware with flat and smooth bases�
See "Choosing the right cookware"�
See "Care and Cleaning"�
This is normal for cookware and does not
indicate a fault�
This is normal, but the noise should
quieten down or disappear completely
when you decrease the heat setting�
This is normal and needs no action� Do
not switch the power to the induction hob
off at the wall while the fan is running�
Use cookware suitable for induction
cooking� See section "Choosing the right
cookware"�
Centre the pan and make sure that its
base matches the size of the cooking
zone�
Please note down the error letters and
numbers, switch the induction hob off and
disconnect it from the power supply, and
contact a qualified technician�