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Common iAquaLink
®
Remember, if you get a new Wi-Fi router, reset the defaults of your current Wi-Fi router or simply change your
Wi-Fi network password, you will have to re-establish the connection between your cleaner and the router
(see Configure the System).
User Issue
All lights are off
Wi-Fi is off
Wi-Fi light is flashing
Status light is continuously
flashing
Power LED is blinking fast
Page 18
Troubleshooting
Possible Cause
Bright sunlight
Control box is unplugged
Power outage
Lost internet connection
Router is off
Router password was changed
Lost internet connection
Control box is too far from home
router
Weak Wi-Fi signal
Connectivity issue with local Wi-Fi
or connection to the server
Antenna firmware update in
progress
Firmware update in progress
Polaris
®
Suggested Solution
Shield the lights to block sunlight and re-check if the
lights are lit.
Plug the control box in (see Connect to a Power
Source).
Verify that the breaker is on and electricity is being
supplied to the outlet.
Check internet connection - network may be down.
Turn router on.
Reset router with new password.
Check internet connection - Network may be down.
Relocate the control box as near to the home router
as practical (see Install and Submerge the Cleaner).
Do not use an extension cord.
•
Check for adequate Wi-Fi signal strength.
•
With a Windows laptop, go to Network
Connections in the Control Panel. Check
Signal Strength meter under Wireless Network
Connection icon while standing near the
control box.
•
With a smart device, search for, download, and
use an app that can check signal strength while
standing near the control box. If Wi-Fi signal is
weak, consider installing a Wi-Fi extender.
Contact your local internet service provider.
•
Unplug your control box and wait 10 seconds.
Plug in the box again and see if lights illuminate.
•
Check internet connection - network may be down.
Wait for the update to complete and the flashing to
end. Do not disconnect the power cable from the
cleaner during an update.
Wait for blinking to stop, indicating update is
complete. Do not unplug from power during an
update.
Robotic Pool Cleaner | Owner's Manual
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