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WARRANTY CONDITIONS
This product is covered by a 3-year repair warranty against all manufacturing defects, including labour
and spare parts, and a 5-year warranty on the compressor (component only) from the date of sale, which
must be justified by presenting the purchase invoice. The conditions of this warranty apply only to Spain
and Portugal. If you have purchased this product in another country, please consult your distributor for
the applicable conditions.
WARRANTY EXCLUSIONS
1. Devices used improperly, in a manner not in accordance with the instructions for use.
2. Maintenance or upkeep of the appliance: gas charges, periodic reviews, adjustments, greasing.
3. The devices disassembled or manipulated by the user or persons outside the authorized technical
services.
4. Materials broken or deteriorated due to wear or normal use of the device: remote controls,
gaskets, plastics, filters, etc.
5. Devices that do not have the factory serial number identified or in which it has been altered or
erased.
6. Faults caused by fortuitous causes or accidents of force majeure, or as a result of abnormal,
negligent or inappropriate use of the device.
7. Civil liabilities of any nature.
8. Loss or damage to software or information media.
9. Faults produced by external factors such as current disturbances, electrical surges, excessive or
incorrect voltage supply, radiation and electrostatic discharges including lightning.
10. Installation defects, such as lack of ground connection between indoor and outdoor units, lack of
ground connection in the home, alteration of the order of the phases and the neutral, flare in poor
condition or connection with refrigeration pipes of different diameter.
11. When there is a pre-installation, the damage caused by not carrying out an adequate preliminary
cleaning of the installation with nitrogen and checking for air-tightness.
12. External device linkages (such as Wi-Fi connections). This can never lead to unit change.
13. Substitutions and/or repairs to equipment or devices installed or located at a height equivalent to
or greater than 2'20 meters from the ground.
14.Damage by freezing in plate and/or tube exchangers, and in condensers and water chillers.
15. Damage to fuses, blades, lamps, flow switch, filters and other elements derived from normal wear
and tear due to the operation of the equipment.
16. Faults that have their origin or are a direct or indirect consequence of: contact with liquids,
chemicals and other substances, as well as conditions derived from the climate or the
environment: earthquakes, fires, floods, excessive heat or any other external force , such as
insects, rodents and other animals that may have access to the interior of the machine or its
connection points.
17. Damages derived from terrorism, riot or popular tumult, legal or illegal demonstrations and
strikes; facts of actions of the Armed Forces or the State Security Forces in times of peace; armed
conflicts and acts of war (declared or not); nuclear reaction or radiation or radioactive
contamination; vice or defect of the goods; facts classified by the Government of the Nation as
"national catastrophe or calamity".
Design and specifications are subject to change
without notice for product improvement. Any
modifications to this manual will be updated on our
website, please check the latest version.
www.ponjohnsonentuvida.es
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