N° Problem encountered
11
The coffee is cold.
Dispensed coffee is insufficient
12
or excessive.
Coffee not supplied and steam
13
coming out of the capsule
compartment.
14
Coffee pours out in drops.
One of the two buttons is not
15
working and the relevant LED
is off.
Contact Lavazza Authorized Service Centre for any problem or failure not included in the above list.
TROUBLESHOOTING
Possible causes
1 - Coffee pours out in drops,
water circuit clogged.
2 - The machine has
limescale build-up.
1 - Incorrect dose
programming.
2 - Coffee pours out in drops,
water circuit clogged.
3 - The machine has
limescale build-up.
1 - The loading lever was
not set to the brewing
position.
1 - Faulty capsule.
2 - Pump working improperly.
3 - Spout/water circuit
clogged.
4 - The machine has
limescale build-up.
1 - Mechanical blocking.
Solution
Run the machine washing cycle.
Descale the machine.
Program the coffee dose
properly.
Run the machine washing cycle.
Descale the machine.
Set the loading lever to the
brewing position.
Replace the capsule.
Check for abnormal noise of the
machine.
Clean the coffee dispensing
spout
(see MAINTENANCE AND
CLEANING).
Descale the machine.
Try to power the machine off by
disconnecting the power plug
for 10 seconds then reconnect
it. Power the machine on and
check the correct operation of
both buttons.
If the problem persists, the
machine can continue to be
used with the other button; in
this case, the button working
regularly will no longer have the
automatic dosing but will be free
dosing, and the user will decide
when stopping the dose.
EN
Result
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: go to step 3
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: go to step 3
Ok: call solved.
Non-ok: go to step 4
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
37