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Network
Problem
Check
y BD-LIVE function
(connection to the
Internet) cannot be
used.
y "No valid id file found!"
is displayed when I try
to update the software.
Software updating is
slow.
A message other than
Is "Network is FAILED."
"Networks is OK."
displayed?
is displayed when
Connection Test is
performed.
Is the Ethernet hub (or router
with a hub functionality)
operating properly?
Cannot access to the
Internet security software
component or PC
is currently installed in the
connected via network.
connected component.
The audio component on
the network which has been
switched off is switched on.
The component connected to
the network is not properly set.
There are no playable audio
files on the component
connected to the network.
Playback does not start.
The component is currently
disconnected from this unit or
the power supply.
The PC is not properly
The corresponding IP address
operated.
is not properly set.
The IP address is being
automatically configured.
Remedy
Perform Connection Test (page 76). If "Networks is OK." is displayed,
check the proxy server settings (page 76). Also, there may be a problem
with the Internet connection. Contact your Internet service provider.
Depending on the Internet connection and other conditions, some time
may be required to update the software.
y Check that this player and the Ethernet hub (or router with a hub
functionality) are properly connected.
y If the IP address is obtained using the DHCP server function, check
the setting is correct at the Information (page 73). For details on the
DHCP server function, see the operating instructions for the Ethernet
hub (or router with a hub functionality).
y Set the IP address manually.
y Check the operation and settings of the DHCP server function of the
Ethernet hub (or router with hub functionality). For details on the
DHCP server function, see the operating instructions for the Ethernet
hub (or router with a hub functionality).
y If this player has been set manually, reset the IP address of this player
or other components.
y Check the settings and operation the Ethernet hub (or router with a
hub functionality). For details, see the operating instructions for the
Ethernet hub.
y Reboot the Ethernet hub (or router with a hub functionality).
There are cases where a component with Internet security software
installed cannot be accessed.
Switch on the audio component on the network before switching on
this unit.
If the client is automatically authorized, you need to enter the
corresponding information again. Check whether the connection status
is set to "Do not authorize".
Check the audio files stored on the component connected to the
network.
Check whether the component is properly connected to this unit or the
power supply.
Switch on the built-in DHCP server function of your router, or set up the
network manually according to your network environment.
The automatic configuration process takes time. Please wait.
Troubleshooting
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