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Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss authorized dealer or contact Customer Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
No Power Lights On
Temperature Control
The Control Board
Dial is still off.
Not Connected To Power
Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board
Fire in Burn pot Will
Auger Not Primed
Not Light
Auger Motor Is Jammed
Igniter Failure
Insufficient Air Flow
Through Burn pot
Flashing Dots On LCD
The Igniter Is On
Screen
Flashing Temperature
Grill Temperature Is
On LCD Screen
Below 65°C /150°F
"ErH" Error Code
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
"Er1" Error Code
Grill Probe wire not
making connection.
TROUBLESHOOTING
SOLUTION
Press the Power Button, and ensure the button glows blue to show there is a power connection. Turn
the Temperature Control Dial to a temperature setting.
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see Electric Wire Diagram for access to electric components) Ensure all wire connections are
firmly connected and dry.
Remove hopper access panel (see Electric Wire Diagram for diagram), press in plastic tabs holding
the control board in place and carefully pull controller inside the hopper to release controller. Check
the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Ensure GFCI is a minimum 10 Amp service.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the igniter will timeout before
the pellets reach the burn pot. Follow Hopper Priming Procedure .
Remove cooking components from the grill body. Press the Power Button to turn the unit on, turn
Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually confirm that the
auger is dropping pellets into the burn pot. If not operating properly, call Customer Care for assistance.
Remove cooking components from the grill body. Press the Power Button to turn the unit on, turn
Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm that the igniter is
working by placing your hand above the burn pot and feeling for heat. Visually confirm that the
igniter is protruding approximately 13mm / 0.5 inches in the burn pot. If not operating properly, follow
Manual Start-up Procedure to continue use of grill; however, call Customer Care for assistance or a
replacement part.
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty.
This is not an error that effects the grill. Used to show that the unit has power and is in Start-Up mode
(igniter is on). The igniter will turn off after five minutes. Once the flashing dots disappear, the grill
will begin to adjust to the desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there is some risk that the
fire could go out. Check hopper for sufficient fuel or if there is an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions. Check grill Grill Probe and follow Care
and Maintenance instructions if dirty. Check burn pot for ash build-up or obstructions, and follow
Care and Maintenance instructions for ash build-up. Check fan. Ensure it is working properly and
air intake is not blocked. Follow Care and Maintenance instructions if dirty. Check auger motor to
confirm operation (rotation), and ensure there is no blockage in the auger tube.
Press and hold the Power Button for two seconds to turn the unit off, and allow grill to cool. Follow
Care and Maintenance instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select desired
temperature. If error code still displayed, contact Customer Care.
Remove hopper access panel (see Electric Wire Diagram for diagram), and check for any damage
to the Grill Probe wires. Ensure Grill Probe molex connectors are firmly connected, and connected
correctly, to the Control Board.
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