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"ErP" Error Code
Unit Not Turned Off
Properly When Last
Connected To Power.
Power Outage While
Unit In Operation.
"ErL" Error Code
Grill fails to perform
start-up cycle
Grill will not stay lit
"noP" Error Code
Bad Connection At
Connection Port
Meat Probe Damaged
Faulty Control Board
Grill Temperature on
"P" Setting is too LOW
SMOKE is
too high
Grill Will Not Achieve
Insufficient Air Flow
Or Maintain Stable
Through Burn pot
Temperature
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Grill Probe
Grill Produces Excess
Grease Build-Up
Or Discolored
Wood Pellet Quality
Smoke
Burn pot Is Blocked
Insufficient Air Intake
For Fan
Frequent Flare-Ups
Cooking Temperature
Grease Build-Up On
Cooking Components
18
Safety feature prevents an automatic restart. Press and hold the Power Button for two seconds to
turn the unit off, wait two minutes, then press the Power Button to turn the unit on again. Turn
Temperature Control Dial to SMOKE or desired temperature. If error code still displayed, contact
Customer Care.
Check proper positioning of cooking components. Check hopper for sufficient fuel or if there is an
obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. Check
grill probe. Confirm if actual temperature is correct and accurate. Follow Care and Maintenance
instructions if dirty. Check ignitor positioning and that it is heating up properly. In extreme cold, the
grill may require a second start. Turn grill off, wait, then turn on again. Check fan. Ensure it is working
properly. Follow Care and Maintenance instructions if dirty.
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure the meat
probe adapter is firmly connected. Check for signs of damage to the adapter end. If still failed, call
Customer Care for replacement part.
Check for signs of damage to the wires of the meat probe. If damaged, call Customer Care for
replacement part.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Push the "P" SET button, and increase the "P" setting.
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill, set temperature
to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions.
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty. Contact Customer Care
for a replacement part if damaged.
Follow Care and Maintenance instructions.
Remove moist wood pellets from hopper. Follow Care and Maintenance instructions to clean out.
Replace with dry wood pellets.
Clear burn pot for ash and other debris. Follow Hopper Priming Procedure.
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance
instructions if dirty.
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.
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