HP DeskJet 2800e All-in-One Serie Guía De Referencia página 4

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Reset Wi-Fi (setup mode)
During initial setup: If the blue Wi-Fi light is not blinking, the printer might not be in Wi-Fi setup mode.
Follow the steps below.
During printer use, Wi-Fi disconnects: If the blue Wi-Fi light is off, reconnect the printer to the network.
Turn the printer off and on again. If the printer doesn't automatically reconnect, follow the steps below.
Reset Wi-Fi
1. Press and
Power button to briefly flash, then release the
buttons. The Wireless light will blink blue.
2. Wait for one minute. Close and reopen
HP software and then try connecting again.
Other Potential Issues
Computer or mobile device
too far from printer
Computer connected to a
Virtual Private Network (VPN)
or remote work network
Wi-Fi turned off on computer
(computer connected by
Ethernet)
Bluetooth and location services
are turned off on your
mobile device
4
at the same time. Watch for the
Move your computer or mobile device closer to the printer.
Your device might be out of range of the printer's Wi-Fi signal.
Disconnect from a VPN before installing HP software. You can't
install apps from the Microsoft Store when connected to a VPN.
Connect to the VPN again after finishing printer setup.
Note: Consider your location and the security of the Wi-Fi network
before disconnecting from a VPN.
If your computer is connected by Ethernet, turn on the computer's
Wi-Fi while setting up the printer. Disconnect the Ethernet cable
temporarily to complete setup over Wi-Fi.
If setting up with a mobile device, turn on Bluetooth and location
services. This helps the software find your network and printer.
Note: Your location is not being determined and no location
information is being sent to HP as part of the setup process.
Solution