Bose QUIETCOMFORT Manual Del Usuario página 48

SYMPTOM
Headphones don't
reconnect with macOS
Headphones don't
respond during
app setup
Bose Music app can't
find headphones
Bose Music app doesn't
work on mobile device
TROU B LE S HO OT ING
SOLUTION
Use the Bose Music app to select your headphones. On the main
screen, tap Source, then use the Paired Devices list to reconnect
your headphones to your computer.
Press the Bluetooth/Power button on the headphones to hear
which devices are connected. Immediately press the
Bluetooth/Power button again to hear the name of the next
device in the headphone device list. Repeat until you hear the
name of your computer. A tone plays when your computer
is connected.
Disable the Bluetooth feature on any other devices that the
headphones are paired with. Restart the headphones to connect
to your computer.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 12).
Make sure you're using the Bose Music app for setup
(see page 12).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 12).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Press and hold the Bluetooth/Power button until the status light
blinks blue.
Clear the headphone device list (see page 30). Delete the
headphones from the Bluetooth list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 27).
If the headphones were previously connected to a PC currently
running Microsoft Teams, quit the Microsoft Teams app. If this
does not resolve the issue, turn off Bluetooth on that PC or leave
its Bluetooth range (typically around 30 feet).
Make sure your mobile device is compatible with the Bose Music
app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 12).
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