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Troubleshooting (continued)
Display
Code
Message
F68
F68 WE
CRITBATT
F89
F89 WC
DISC
F91
F91
ENCODER
Possible
Description
Causes
Wireless edge
The battery
transmitter
in the
has low
wireless edge
battery
transmitter is
low
Indicates wall
Wall control is
control is not
intentionally
detected
disconnected
Wall control is
wired but off or
not functional
The system
Direction
has detected
of rotation
irregularities
incorrect
in the signals
received from
the encoder.
System ID
mismatch
between
powerhead
main board
and operator
chassis can
cause the
encoder to not
be recognized.
Door is drifting
up or down due
to imbalance
when starting
Encoder wiring
fault
Encoder fault
or encoder
interface fault
Diagnosis
Check battery condition
in wireless edge
transmitter
See resolution
Check wall control for
display backlight, text on
the display, and function
of open/close/stop
buttons
Watch operator output
shaft when commanding
operator to open. If
output shaft rotates
in the close direction,
then rotation direction is
incorrect.
Check that the system ID
in the system information
menu matches the model
of the operator
Check for excessive door
imbalance
Inspect encoder cable
for disconnection, bad
connection, cut cable, etc.
Go to limit learn process.
Number displayed while
in door limit learn mode is
the encoder position.
Jog door several inches
in either direction and
release button. Number
displayed should change.
Make sure to cancel
changes or set limit again
when finished.
59
Resolution
Replace battery in wireless edge
transmitter.
Liftmaster strongly recommends
using an LCD wall control with
the operator.
If the wall control is intentionally
disconnected, this error can
be cleared by placing a jumper
wire between the WALL CTRL
teminals on the powerhead main
board. If the jumper is removed
and a wall control reconnected,
the system may require a power
cycle to recognize the new wall
control.
If LCD wall control isn't
functioning properly, see
diagnosis for fault 'LCD wall
control is off or not functioning'
Ensure motor red and black
wires match the labeling on the
powerhead main board near the
motor connector.
Ensure reverse mount setting is
set properly.
Main board system ID
must match the operator.
Replacement service kit main
boards allow setting the system
ID using the menu on the LCD
wall control.
Factory installed boards cannot
have the System ID set manually.
Rebalance door
Correct any issues found with
encoder wiring
If encoder position does not
change with door movement,
ensure system ID in the system
information menu matches the
operator.
If the system ID matches but the
problem persists, the encoder,
encoder wiring, and powerhead
main board are suspect. Check
all three for any visible damage.
Replace or repair suspected
faulty components.
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