Troubleshooting
Replacing the charcoal filter
If your oven is vented to the inside, the charcoal filter should be replaced every
6 to 12 months and more often if necessary. The charcoal filter cannot be cleaned.
To order a new charcoal filter, contact the Samsung Parts at 1-800-627-4368 or
your Samsung dealer. You can also order online at www.samsungparts.com
The filter angle
The filter angle
The filter angle
The filter angle
34 English
1.
Unplug the oven or turn off the power
at the main power supply.
2.
Open the door.
3.
Remove the vent grille mounting
screws (2 middle screws).
4.
Slide the vent grille to the left, then pull
it straight out.
5.
Push the hook and remove the old
filter.
Slide a new charcoal filter into place.
6.
The filter should rest at the angle
shown.
7.
Replace the vent grille and 2 screws,
and then close the door. Plug the oven
in or turn on the power at the main
power supply. Reset the clock.
Troubleshooting
Check points
If you encounter a problem with your oven, first check the tables starting below
and try the recommendations. If a problem persists, or if an information code
keeps appearing on the display, contact a local Samsung service center.
Problem
General
The buttons cannot be
Foreign matter may
pressed properly.
be caught between the
buttons.
For touch models: Moisture
is on the exterior.
The Child Lock is activated.
The time is not
Power is not supplied.
displayed.
The Eco (power-saving)
function is set.
The oven does not
Power is not supplied.
work.
The door is open.
The door open safety
mechanisms are covered
by foreign matter.
Cause
Action
Remove the foreign matter
and try again.
Wipe the moisture from
the exterior.
Deactivate the Child Lock.
Make sure power is
supplied. Confirm the
microwave is plugged in.
Check your fuses or circuit
breakers.
Turn off the Eco function.
Make sure power is
supplied. Confirm the
microwave is plugged in.
Check your fuses or circuit
breakers.
Close the door and try
again.
Remove the foreign matter
and try again.