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Troubleshooting
Problem
Turntable
While turning, the
There is no roller ring,
turntable comes out of
or the roller ring is not
place or stops turning.
properly in place.
The turn table drags
The roller ring is not
while turning.
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
The turn table rattles
Food residue is stuck to
while turning and is
the bottom of the oven.
noisy.
38 English
Cause
Action
Install the roller ring
properly and then try
again.
Install the roller ring
properly. Adjust the
amount of food. Do not
use containers that are too
large.
Remove any food residue
stuck to the bottom of the
oven.
Information codes
If the microwave oven fails to operate, you may see an information code on the
display. Check the table below for the code, and then follow the directions.
Code
Description
The GAS sensor is open.
C-10
The GAS sensor is
shorted.
The microwave has
C-F0
sensed an internal
communications failure.
Only occurs when
C-F1
EEPROM Read or Write
is not working.
A touch button has
C-F2
malfunctioned.
Control buttons
C-d0
are touched over
10 seconds.
Action
Unplug the power cord of the oven,
and then contact a local Samsung
service center.
Unplug the power cord of the oven,
and then contact a local Samsung
service center.
Unplug the power cord of the
oven, and contact a local SAMSUNG
Customer Care Center.
Press Stop, and then try the button
again.
Clean the keys and check if there
is water on the surface around
key. If it appears again, turn off
the microwave oven, let it sit for
more than 30 seconds, and then try
setting again. If this code re-appears,
call your local SAMSUNG Customer
Care Center.
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