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Laurastar international guarantee
The present guarantee does not, in any way, affect the sta-
tutory rights of the user pursuant to the national legislation in force
governing the sale of consumer goods, including the rights set out by
Directive 2011/83/EU of the European Parliament and of the Council
of 25 October 2011 on certain aspects of sales and guarantees
for consumer goods, or the rights held by the user, by virtue of the
sales contract, with regard to the respective vendor. In the event
that an appliance sold by Laurastar contains manufacturing defects,
Laurastar shall be liable for the complete elimination of these defects
within the scope defined below.
1. Scope of cover
This guarantee only applies to products manufactured by or
on behalf of Laurastar, which may be identified by the brand,
the trade name or the Laurastar logo affixed to the product.
The guarantee does not apply to non-Laurastar products,
accessories or spare parts.
This guarantee shall be applicable only if the appliance
becomes unusable, or if its use is significantly hindered, due to a
manufacturing defect, an assembly defect or a defect in the material
of the appliance, and if this defect was already in existence when the
appliance was supplied to the user.
It shall not be applicable, in particular:
• if the hindrance to use of the appliance is due to professional use
of the appliance, namely intensive use for which the user receives
monetary remuneration
• to normal wear and tear of the appliance's components and ac-
cessories
• to an intervention by a third party or a repairer not approved by
Laurastar
• to failure to comply with the instructions contained in the instruc-
tion manual, specifically the warnings concerning start-up, use
and maintenance of the appliance
• to non-compliant use.
The concept of "non-compliant use" notably includes damage caused by :
• the fall of the appliance or of a component
• blows or marks resulting from negligence
• keeping the protective soleplate on the iron permanently
• failure to rinse the boiler
• use of water that does not comply with the specifications
• use of non-Laurastar products, accessories and spare parts.
• Continuous connection of the power plug to the mains socket.
2. Entitlements held by the user
When a user asserts, in a manner compliant with the present
guarantee, an entitlement arising from the said guarantee,
Laurastar shall be free to implement the most appropriate method
for eliminating the defect. This guarantee does not grant the user
any entitlement or any additional right; in particular, the user may
not claim for reimbursement of expenses in relation to the defect,
or compensation for any consequential loss or damage. Moreover,
transportation of the appliance from the user's place of residence to
Laurastar's premises, and return transportation, shall be carried out
at the user's risk.
3. Term of validity
This guarantee is only valid for the entitlements that it accords to
the user and that the user has asserted against Laurastar within the
guarantee term.
The guarantee term is one year for countries that are not members
of the European Union and two years for European Union Member
States and Switzerland, calculated from the date of delivery of the
appliance to the user. If defects are notified after the guarantee term
has come to an end, or if the documents or items of evidence that
are necessary to assert the defects in accordance with the present
declaration are not present until after the end of the guarantee term,
the user shall not hold any rights or entitlements by virtue of this
guarantee.
4. Immediate notification of defects
When the user discovers a defect in the appliance, he / she
undertakes to communicate this to Laurastar without delay. If the
user does not do so, he / she shall lose the entitlements afforded by
the present guarantee.
5. Methods for asserting entitlements arising from the
present declaration
In order to assert the entitlements resulting from this guarantee,
the user must contact the Laurastar Customer Service department,
either :
• by telephone
• by e-mail
• by fax.
He / she must follow the instructions from the Customer Service
department and send, at his / her own risk:
• the appliance with the defect(s)
• a copy of the purchase contract, of the invoice, of the till receipt
or any other suitable document as evidence of the date or place
of purchase.
The Customer Service department is available to provide any
additional information on this subject.
You will find other addresses for importers and official service partners
at www.laurastar.com.
If an appliance is returned to the Laurastar approved service centre
when there is no defect present, the user shall be liable for the
dispatch and return costs.
6. Laurastar™ after-sales service
If a Laurastar appliance is delivered to an agreed service centre for
an intervention that is not covered by any warranty clause or after
the warranty period, said intervention will be considered as a «out-of-
warranty repair» and shall be invoiced.
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