Troubleshooting
You may experience problems while operating the machine. Take a minute to see if there is a simple
solution to your problem before contacting your local authorized Canon dealer.
The machine won't accept my secure print job .
Cause
The job is discarded because the machine has run out of available memory.
Remedy 1
Cancel other jobs, or wait until those jobs are finished, and then send the job again.
Remedy 2
Divide the document into two or more parts, or reduce the resolution, and then try again.
The message <Memory near full . Process jobs (Secure Print, etc .)> appears on the
touch panel display .
Cause
The machine's memory consumption has reached the preset level that triggers an alert message.
Remedy 1
Print out the secured document by entering the appropriate password. If there are any other jobs,
wait until they are finished.
Remedy 2
Adjust the memory consumption level that triggers an alert message. (See "Displaying an Alert
Message When the Available Memory Gets Low, " on p. 9.)
Printing Securely from a Computer
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