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TROUBLESHOOTING
No.
Malfunction
DEEBOT is not able to connect
1
to the ECOVACS HOME App�
2
The map is lost�
DEEBOT is unable to create
3
home maps in the App�
The Side Brush drops out of
4
place during use�
EN
24
Possible Causes
Incorrect home Wi-Fi username or password entered�
DEEBOT is not within range of your home Wi-Fi signal�
DEEBOT is not in the configuration state�
Incorrect App installed�
Not using a 2�4 GHz or 2�4/5 GHz mixed network�
The map might be lost if you move DEEBOT when
cleaning�
DEEBOT does not start cleaning from the Station�
Move DEEBOT when cleaning might cause the map to
be lost�
Auto cleaning is not complete�
The Side Brush is not properly installed�
Solutions
Enter the correct home Wi-Fi username and password�
Make sure DEEBOT is within range of your home Wi-Fi signal�
Make sure DEEBOT is connected to the power supply and turned
on� Open the cover, and press the RESET Button. DEEBOT will enter
the confuguration state when you hear a voice prompt�
Please download and install the ECOVACS HOME App�
DEEBOT does not support 5G networks� Please use a 2�4GHz or
2�4/5 GHz mixed network�
Move DEEBOT to the front of the Station to retrieve the map�
Find the restored map in Map Management and tap "Use This Map"
to retrieve it�
If this problem persists, please restart mapping�
DEEBOT must start cleaning from the Station�
During cleaning, do not move DEEBOT as far as possible�
Make sure DEEBOT automatically return to the Station after
cleaning�
Make sure the Side Brush clicks into place when installing�
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