4.
How to Obtain Warranty Service
Please refer to the user documentation to ensure that the product settings have been properly set and to perform the diagnostic
tests indicated therein. Furthermore, in order for the unit to operate optimally, always use original Epson supplies and
consumables.
To obtain warranty service, the purchaser may take the product to any Authorized Epson Service Center, along with proof of
purchase, or call any of the Epson Technical Assistance Centers (see country list starting on page 78).
Upon calling an Authorized Epson Service Center, the purchaser will be asked to provide the product model and serial numbers,
and may be asked to provide information on the location and the date of purchase (the warranty is only valid in the country of
purchase).
If there are no Authorized Service Centers in your area, call the Technical Assistance Center for service referral.
5.
Responsibilities of Purchaser
The purchaser is responsible for the safety of all confidential and proprietary information stored on the product, as well as for
recovery backup files in case of damage. Any activity related with the re-installation or resetting of the software that was delivered
with the equipment, will be billed to the purchaser at the rates in effect at the Epson Service Center. This also applies if the failure
was the result of a defect in the purchaser's proprietary software or of a computer "virus" .
In order to obtain on-site service, the latter will be required to provide: access to the product; an appropriate working area; access
to electrical facilities; access to the resources that may be necessary for the installation, repair or maintenance of the unit; a safety
environment for Epson staff and their work tools.
6.
Limited Warranty Coverage
Product
Model
Printer
SureColor
Technical Support Service
Epson offers technical assistance through electronic and telephone services. Before calling Epson, refer to the documentation
included with your product. If you do not find the solution to your problem, visit Epson's website at:
global.latin.epson.com/Soporte or call the local Epson office or an authorized dealer.
Epson Subsidiaries and Offices in Latin America Technical Support Service
Epson offers technical assistance through electronic and telephone services. Before calling Epson, refer to the documentation
included with your product. If you do not find the solution to your problem, visit Epson's website at:
global.latin.epson.com/Soporte or call the local Epson office or an authorized dealer.
Coverage
Conditions
One Year
Service Center
Limited Warranty
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