Error message / symptom
"Cuvette position not correct. Remove cuvette." error
message is displayed.
Measurement noted as prohibited.
Test cancelled.
Possible cause
Remnants of cuvette sealing foil remain on the cuvette
collar.
The instrument has a mechanical malfunction.
The reagent cap is missing, or the cuvette is used.
Reading of lot data from the barcode failed.
The reagent-kit lot has expired.
Cuvette temperature is too low.
Cuvette temperature is too high.
Blank too high.
Unstable blank.
Error in reagent addition.
Instrument failure.
Corrective action
Remove the cuvette when the instrument has raised
it. Make sure that all foil remnants are removed
before the next measurement.
See the item above. If it does not apply, restart the
instrument. If the problem persists, contact Customer
Service.
Check that the cuvette has a reagent cap and that
the inner colored part of the cap is not pressed down.
Try again. If the problem persists, cancel the test.
Discard the expired lot. Use a new one.
Let the cuvette warm up to room temperature. Test
the same cuvette again.
Let the cuvette cool down to room temperature. Test
the same cuvette again.
Test the cuvette again. The blanking process has
not been completed, or the sample may contain
substances that create interference.
In the latter case, the test cannot be completed.
Perform a new test. There has been some problem
during reagent addition. Make sure that the cap is
properly closed.
Perform a new test. If this message appears often,
contact customer service.
TROUBLESHOOTING
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