HP Photosmart A430 Serie Inicio Rápido página 15

Problema: A caixa de diálogo Requisitos do
sistema é exibida durante a instalação.
Solução: Um componente do sistema de
computador não atende aos requisitos mínimos
de sistema. Atualize o componente de acordo
com os requisitos mínimos do sistema e
reinstale o software da HP Photosmart.
Problema: O computador pára de responder
durante a instalação do software.
Solução: O software antivírus, ou outro
aplicativo, pode estar sendo executado em
segundo plano, o que torna lento o processo
de instalação. Aguarde até que o software
termine de copiar arquivos; isso pode levar
alguns minutos. Se, após vários minutos, o
computador ainda não estiver respondendo,
reinicie-o, interrompa ou desative qualquer
software antivírus ativo, saia de todos os
outros programas de software e, em seguida,
reinstale o software da HP Photosmart.
Nota: O seu software antivírus será ativado
automaticamente quando o computador for
reiniciado.
Windows e Mac
Problema: O computador não pôde ler o CD
da HP Photosmart.
Solução: Certifique-se de que o CD não esteja
sujo ou arranhado. Se outros CDs funcionam,
mas o CD da HP Photosmart não funciona,
é possível que o CD esteja danificado. Você
pode fazer o download do software a partir
do website de suporte da HP ou requisitar
um novo CD. Se outros CDs também não
funcionam, talvez você precise consertar a
unidade de CD-ROM.
English
If the printer software did not install
successfully, or if the printer and computer are
not communicating properly after software
installation, check this page for possible
solutions.
Check all cable connections between the
printer and computer, and be sure you are
using the most recent version of the printer
software. You can acquire the latest software
updates by visiting the HP support Web site at
www.hp.com/support. If you still need help,
check the printer documentation or contact
HP support.
Mac only
Problem: All of the printers in Print Center
disappear after printer software installation.
Solution: Uninstall, then reinstall the
HP Photosmart software. Restart the computer
before adding the printer in Print Center.
Windows only
Problem: The installation software does not start
automatically when the CD is inserted.
Solution: From the Windows Start menu,
select Run. Click Browse, and navigate to
the CD-ROM drive where you inserted the
HP Photosmart software CD. Double-click the
setup.exe file.
Problem: The Found New Hardware Wizard
opens but does not recognize the printer.
Solution: You may have connected the
USB cable before completing the software
installation. Disconnect the USB cable. Insert
the software CD into your CD-ROM drive, and
follow the onscreen instructions. If instructions
do not appear, locate and double-click
the setup.exe file on the CD to restart the
installation, as described above. If a message
appears saying the software has already been
successfully installed, then select Uninstall, and
follow the instructions to reinstall the software.
Reconnect the USB cable only when prompted
during software installation.
Problem: The System Requirements dialog box
appears during installation.
Solution: A component of the computer system
does not meet minimum system requirements.
Upgrade the component to the minimum
system requirement and then reinstall the
HP Photosmart software.
Problem: The computer stops responding during
software installation.
Solution: Virus protection software or
another software program may be running
in the background and slowing down the
installation process. Wait while the software
finishes copying files; this may take several
minutes. If the computer is still not responding
after several minutes, restart the computer,
pause or disable any active virus protection
software, quit all other software programs,
and then reinstall the HP Photosmart software.
Note: Your virus protection software will turn
back on automatically when you restart the
computer.
Windows and Mac
Problem: The computer could not read the
HP Photosmart CD.
Solution: Make sure the CD is not dirty
or scratched. If other CDs work but the
HP Photosmart CD does not, your CD may be
damaged. You can download the software from
the HP support Web site or request a new CD
from HP support. If other CDs do not work, you
may need to service the CD-ROM drive.
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