Troubleshooting; Try These Solutions First; Other Solutions - Bose Portable Smart Speaker Manual Del Usuario

TRY THESE SOLUTIONS FIRST

If you experience problems with the speaker, try these solutions first:
• Power on the speaker (see page 35).
• Charge the speaker (see page 16).
• Secure all cables.
• Verify the state of the speaker (see page 36).
• Download the Bose Music app and run available software updates.
• Move the speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the speaker within the recommended range of your wireless router or mobile
device for proper operation.

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact worldwide.Bose.com/contact
SYMPTOM
Speaker doesn't
power on
Speaker doesn't
power off
Speaker doesn't respond
during setup
TR OUBL ES H O OTI N G
SOLUTION
Battery may be in protection mode or discharged. Connect your
speaker to the power cord.
Plug the power cord into a different AC (mains) outlet.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
If Wi-Fi has been set up using the Bose Music app, press and hold
the Power button until the power light has turned off.
If Wi-Fi hasn't been set up using the Bose Music app, press the
Power button once to power off the speaker.
Make sure you are using the Bose Music app for setup.
NOTE: If the app doesn't prompt you for setup, go to the
My Products screen and add your speaker.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
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