Epson TM-L500A Ticket Manual Del Usuario página 12

English
7. Insert cleaning card into printer until the card is seen in front and can be
grasped. (See illustration K)
8. Close the platen frame, the platen cover (or BP tray for the BP tray-equipped
model) and the Paper loading cover.
9. Pull the cleaning card through the printer.
10. Repeat if necessary.
CAUTION:
Use the cleaning cards in a well ventilated room.
Allow the printer to dry completely before turning on the printer.
Troubleshooting
Error LED is on
Make sure the paper loading cover and the platen frame are properly closed.
Error LED is flashing
❏
Printing stops if the head overheats and resumes automatically when it cools.
❏
Make sure the correct type of paper is set properly.
❏
When a paper jam occurs, remove the jammed paper referring to "Paper jam
occurs."
❏
Turn the printer off, and after 10 seconds, turn it back on. If the LED is still
flashing, the printer may require servicing.
Printout is faint
When a foreign substance such as paper powder attaches to the thermal head,
print quality may be degraded. In such case, see "Cleaning the Paper path, the
Head plate and the Thermal Head" on page 11 to clean the thermal head.
Paper jam occurs
CAUTION:
Do not touch the thermal head, because it can be very hot after printing. Let it
cool before you remove the jammed paper.
1. Turn off the printer.
2. Open the platen cover, and push down the platen lever to open the platen
frame. (See illustration J)
3. Pull out the jammed paper forward, and cut any distorted, crumpled, or torn
parts of the paper.
4. Open the paper loading cover by pulling up the cover open lever. (See
illustration C)
5. Pull out the paper backward, and cut any distorted, crumpled, or torn parts
of the paper if there are any.
6. Close the platen frame and the platen cover.
7. Turn on the printer.
8. Load the paper correctly. (See "Loading Paper" on page 10.)
12 TM-L500A Ticket User's Manual