Roborock E5 Manual Del Usuario página 32

Troubleshooting
Error
Error 10: Make sure that the Filter is
dry or clean the Filter.
Error 12: The battery is too low.
Recharge before use.
Error 13: Charging error. Clean the
charging contacts.
Error 14: Battery error.
Error 17: Side Brush module error.
Reset the system.
Error 18: Vacuum fan error. Reset the
system.
Error 20: Clean the Motion Tracking
Sensor and place the robot back
where it stopped.
Error 23: Clean the Dock Location
Beacon.
Internal error. Reset the system.
Note: A system reset may resolve some problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com
Solution
The Filter is not completely dry. Dry the Filter for at least 24 hours. The Filter may also
be blocked and require cleaning. If the problem persists, replace the Filter.
Low battery. Recharge before use.
Use a dry cloth to clean the Charging Contacts on the robot and on the Charging Dock.
The battery temperature is either too high or too low. Wait until it returns to normal.
The Side Brush is experiencing a fault. Reset the system.
The vacuum fan is experiencing a fault. Reset the system.
The Motion Tracking Sensor may be dirty. Use a dry cloth to wipe the Sensor then
place the robot back where it stopped before restarting.
The Dock Location Beacon is dirty. Wipe it clean.
Malfunction due to an internal error. Reset the system.
32