Repair Program; Contact Information - ROHO DRY FLOATATION Manual De Operación

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TROUBLESHOOTING
Not Holding Air: Inflate the product. Then confirm that all valves are completely closed
(turn valves clockwise). Look for holes. If large holes or leaks are found, see REPAIR
PROGRAM. If very small holes or no holes are visible, follow the instructions in the Repair
Kit provided with your product.
Uncomfortable/Unstable: Make sure the product is not over-inflated or under-inflated (see
Adjustment Instructions). Make sure air cells are facing individual. Make sure the product
is not too big or too small for the bed. Allow individual to lie on the product for at least one
hour to adjust to the texture of the product and immersion into the air cells.
Mattress Overlay Slides on Bed: Make sure mattress overlay sections are snapped together.
If mattress overlay sections are on slick sheet, remove slick sheet. If using the Overlay
Enclosure Cover, check to make sure that the straps are secured to bed mattress. If using
SOFFLEX 2 or PRODIGY without the Overlay Enclosure Cover, check to make sure that the
mattress overlay straps are secure.

REPAIR PROGRAM

If you require a repair, you may return the product for assessment. Before returning the product
to ROHO, Inc., contact our Warranty Service Department in the U.S.A (warranty@roho.com).
Outside the U.S.A., contact the nearest ROHO distributor.
Be advised that a charge will be assessed for any service provided for product that does not
qualify under the product's warranty.
LOANER PROGRAM (U.S.A. ONLY)
ROHO, Inc. offers a loaner Standard Overlay section (Bariatric extensions are not included)
while your Standard Overlay section is being repaired. Loaner Standard Overlay sections
require a deposit. Contact our Warranty Service Department. The Loaner Program is only
available for the Standard Overlay.

CONTACT INFORMATION

In the U.S.A:
ROHO Warranty Service and Customer Care:
Phone: 800-851-3449 • Fax: 888-551-3449
Warranty Service: warranty@roho.com
Customer Care: cc@roho.com
Note: If directed to return any items, please send to:
ROHO, Inc.
1501 South 74th Street
Belleville, IL 62223
Outside the U.S.A.:
ROHO International:
intl@roho.com • Phone: 618-277-9150 • Fax: 618-277-6518
Or visit www.roho.com for a list of ROHO International distributors.
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