Troubleshooting - Kyocera KM-6230 Manual De Instrucciones

Section 3 Using the Scanner

3-4 Troubleshooting

If one of the following messages appears during scanning, perform the corresponding procedure to resolve the problem.
Message
Cannot use scanner.
Cannot find destination PC. Check the PC.
Destination PC's version is different. Connect to administrator.
Destination PC's folder setting is mistake. Contact to administrator.
Cannot find gateway PC. Contact to administrator.
Gateway PC's version is different. Contact to administrator.
Sender address is not registered. Contact to administrator.
Destination address is not registered. Connect to administrator.
Scan is canceled.
Check destination PC or gateway.
3-11
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The scanner could not be used due to trouble during connection to
the network. Check with your network administrator to make sure that
the network is connected properly.
There is a problem with the computer. Make sure that the Scanner
File Utility is running and that the computer is in a state where it can
receive data.
The version of the User File Utility being used is not appropriate.
Check with your network administrator to verify the appropriate
version of the User File Utility.
The setting for the destination computer's folder is incorrect. Check
with your network administrator or refer to the On-Line Manual.
The Scanner Delivery Utility was not running when you attempted to
send email. Check with your network administrator.
The version of the Scanner Delivery Utility being used is not appropri-
ate. Check with your network administrator.
There are no sender addresses registered under the Scanner
Delivery Utility. Check with your network administrator or refer to the
On-Line Manual.
There are no destination addresses registered under the Scanner
Delivery Utility. Check with your network administrator or refer to the
On-Line Manual.
During TWAIN scanning, scanning was either canceled at the
computer or due to some trouble at the scanner. Check the computer.
During use of PCScan (using the Scanner File Utility), trouble
probably caused by one of the following occurred.
• The destination computer is down or the Scanner File Utility is not
• The destination computer address is incorrect.
• The destination folder is not registered or it is registered incorrectly.
During use of E-mail (using the Scanner Delivery Utility), trouble
probably caused by one of the following occurred.
• The Scanner Delivery Utility is not running.
• The address of the computer that is running the Scanner Delivery
• The destination computer email address is incorrect.
• The SMTP server address is incorrect or the SMTP server is not
Procedure
running.
Utility is incorrect.
running.