Cleaning instructions for hearing instruments fitted
with integrated wax protection
Cerumen (ear wax) on the wax protection system may affect sound
quality. Listen for any changes in how your hearing instrument is
performing. If wax has built up, it can be easily removed with the
Siemens cleaning cloth or a soft tissue. Do not use water, alcohol,
benzene, or any other liquid or household cleaning agent/liquid to
clean your instruments and C-Grid wax protection systems as it may
cause damage.
Note: Never use sharp objects for cleaning, as they may damage the
wax protection system. Never use running water or immerse
the instrument in water. Never use pressure or rotating action
while cleaning.
Performance Checklist
Problem
Cause
Weak or dead battery
Battery polarity reversed
Instrument
has no
Volume too low
sound or
Instrument clogged
sound is weak
with wax
Power-on delay is active
Improper seating in ear
Instrument
Volume too high
whistles
Clogged with wax or excessive
wax in ears
Sound is
Volume too high
distorted or
Weak battery
intermittent
28
Possible Solution
Insert new battery
Make sure battery is
inserted correctly
Turn up volume control
Clean instrument or change
wax protection system
Wait 15 seconds and
check again
Try reinserting the receiver until
it fits securely
Lower volume control
Clean instrument OR
contact your Audiologist or
Hearing Care Provider
Lower volume control
Replace battery