Replacing Automatic Dropout Connection; Warranty; Faqs - MAHLE X20 System Guia Del Usuario

MAHLE X20 System · Service
024
V.1.0.1 - 04/2022
6.2.3. Replacing Automatic Dropout
Connection
If the motor connector is damaged a replacement is
possible. Please get in touch with your local dealer if a
replacement is required.

6.3. Warranty

Warranty terms and periods are based in our end user
final policy and into the end user warranty regulation and
laws of each region. Please get in touch with your dealer
should you have any problem with the system. MAHLE
has a global distribution and service network for the
regions where the sale of the X20 System is authorized.

6.4. FAQs

I was long time without using My SmartBike and it
doesn't switch ON when I press the button
If you were more than 60 days without using your eBike it
can automatically enter in sleep mode. To wake up just
connect your charger. Even battery can goes to
ultra-sleep mode, in that situation you will need to keep
connected at least one hour.
Is it possible to change the inner battery?
Changing the battery also requires an additional process
that only a dealer with the proper tools can carry out. It is
possible to change the inner batteries but only through
the official network.
Is it possible to install a MAHLE display on your
SmartBike?
The X20 Systems supports ANT+ LEV profile; therefore
using the Pulsar ONE as a display grants full compatibility
with your X20.
Is the bike compatible with other displays?
Other compatible displays
https://www.thisisant.com/directory/
Is it possible to install or retrofit the eBike e-Shifters?
Commercial Answer. Technically it can be done; but
wiring routing on some OEM integrations might become
tricky from end user point of view.
By how much does the Range Extender increase my
range?
Range Extender e185 offers you an additional 171Wh. As
well as with the inner batteries, the increase depends on
the way you use your eBike. What we can say is that it
increases the range of the eBike with iX350 batteries by
50% and the eBike with iX250 batteries by 75%. (from 30
km to 70 km).
can be found here:
Is It possible to upgrade the eBike from the iX250 to
iX350 battery?
Check with your dealer. Change batteries will change the
specifications of your eBike. Anyway, iX250 and iX350
have different sizes but share same fitting points. Any
battery replacing also requires the activation of the new
battery by the dealer.
In case of malfunction what do I have to do?
A malfunction shall be shown as an error or warning on
the head unit. Please, connect the My SmartBike APP
from MAHLE to check the code number that identifies the
malfunction and share with an authorized Dealer or
Customer Service.
Is it possible to repair the battery?
The battery is considered a dangerous good. Therefore,
MAHLE recommends that the battery should only be
handled by MAHLE specialists and replaced with a new
one in the official dealer network.
Is it possible to update the system?
Sure. It is possible. Use the micro-USB port included in
the Active Charger. Review the specific section of this
manual for that.
Why is the Head Unit flashing when the battery is
close to being drained?
The head unit LED bar will light up in the color of the
engaged assist level and show the actual state of your
battery charge. When battery charge goes below 10%,
the Head Unit LED bar starts flashing to warn you about
this status, when charge goes below 5%, flashing
becomes faster to warn about an eventual ordered
shutdown of the system at any time.
The X20 System is too aggressive or not powerful
enough, how can I reduce or increase the power?
Sure. X20 System includes the capability to adjust the
power, acceleration, and reactiveness. For a proper
adjustment, install the My-SmartBike APP, pair your eBike
and go to Motor Settings. Custom setup gives to you the
opportunity to set up your own power definition.
What is the range with the iX250 and iX350 batteries?
Range depends on your weight and cargo carried,
elevation of terrain, wheel size, assist used, motor setup
defined, speed and type of battery installed. As reference
we can use this table:
Inner Battery
Minimum
iX250
40
iX350 60
Remember that you can always add the External Range
e185 extender that will close to double your iX250 inner
battery.
Range in Km
Maximum
100
140