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Troubleshooting
Malfunction
Incorrect flushes (too soon, too
late, unwanted)
Water is running continuously into
the WC ceramic appliance.
WC ceramic appliance not being
flushed out properly.
Flush is released without manual
actuation when the user steps
back from the WC.
Buttons are flashing red.
The button illumination switches on
when approached, but flushing
cannot be actuated.
Button illumination does not switch
on when approached, and flushing
cannot be triggered.
9753440651 © 04-2022
970.779.00.0(00)
Cause
Actuator plate dirty or wet
Scratched actuator plate
Software fault
Flat gasket for flush valve inside
cistern defective
Fill valve in cistern defective
Flush volumes set incorrectly
WC ceramic appliance blocked
with limescale
Automatic flush actuation active
WC flush control waits until all
objects (tools, people, curtain, etc.)
are outside of the user detection
range (approx. 1 m in front of the
actuator plate). The environment is
then re-evaluated.
Software fault
Actuator plate dirty
Lifting device plug not plugged in
correctly
Lifting device defective
Power failure
Power supply unit defective (green
LED does not light up)
Power supply unit plug not plugged
in correctly
Software fault
Control defective
Rectification
▶ Clean or dry the actuator plate.
▶ Replace the actuator plate.
▶ Interrupt the power supply
(mains fuse) for 10 seconds.
▶ Restart the WC flush control
using the Geberit App.
▶ Replace flat gasket.
▶ Replace fill valve.
▶ Set the full flush volume on the
flush valve.
▶ Set the partial flush volume
using the Geberit Service Handy
or the Geberit App.
▶ Descale the WC ceramic
appliance.
▶ Deactivate automatic flush
actuation with the Geberit app.
▶ Remove objects from the user
detection range.
▶ Interrupt the power supply
(mains fuse) for 10 seconds.
▶ Restart the WC flush control
using the Geberit App.
▶ Clean the actuator plate.
▶ Check the connection cable
between the lifting device and
the control.
▶ Replace the lifting device.
▶ Check the power supply (mains
fuse).
▶ Replace the power supply unit.
▶ Check the connection cable
between the power supply unit
and the control.
▶ Interrupt the power supply
(mains fuse) for 10 seconds.
▶ Restart the WC flush control
using the Geberit App.
▶ Replace the actuator plate.
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