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Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When
your Pit Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, maintenance,
cleaning, or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
No power lights on the
control board
No power lights or one red
light on the battery pack
"ErH" error code
"Er1" error code
"Er2" error code
"ErP" error code
"noP" error code
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TROUBLESHOOTING
CAUSE
Not connected to power
source
Faulty control board
Battery drained or has low
power
The unit has overheated,
possibly due to grease fire
or excess fuel.
Grill probe wire not making
connection.
Auger not primed
Igniter installed incorrectly
Insufficient air flow through
burn pot
Unit not turned off properly
when last connected to
power.
Power outage while unit in
operation.
Meat probe is not
connected, bad connection
at meat probe connection
port
Meat probe is damaged
Faulty control board
SOLUTION
Ensure unit is plugged into a working power source or reseat the battery.
Ensure a minimum 10 amp service. Ensure all wire connections are firmly
connected and dry. Flip the Master Power Switch on the Battery Pack.
Control Board needs to be replaced. Contact Customer Care for a replacement
part.
Remove the battery from the unit. Connect the Battery Charger to the battery.
The first light will light will turn green when it is 25% charged. If it doesn't
light after two hour, contact Customer Care.
Turn the Temperature Control Dial to the OFF position to turn the unit off and
allow the grill to cool. Follow Grill Interior and Probe Care and Maintenance
instructions. Afterwards turn the Temperature Control Dial to the SMOKE
position to turn the unit on, then select desired temperature. If error code still
displays, contact Customer Care.
Remove the access panel and check for any damage to the Grill Probe wires.
Disconnect and reconnect the Grill Probe connectors to the Control Board.
Before the unit is used for the first time or anytime the hopper is completely
emptied out, the auger must be primed to allow pellets to fill the auger tube.
If not primed, the igniter will timeout before the pellets reach the burn pot.
Follow Auger Priming Procedure.
Remove cooking components from the main barrel. Turn the Temperature
Control Dial to the SMOKE position to turn the unit on, and inspect the igniter.
Visually confirm that the igniter is working by placing your hand above the
Burn Pot and feeling for heat. Visually confirm that the igniter is protruding
approximately 13mm (½ inch) in the Burn Pot. If not operating properly, follow
Manual Start-up Procedure to continue use of grill; however, call Customer
Care for assistance or a replacement part.
Check Burn Pot for ash build-up or obstructions. Follow Care and Maintenance
instructions for ash build-up. Ensure it is installed correctly and working
properly, air intake is not blocked. Follow Care and Maintenance instructions if
dirty.
Safety feature prevents an automatic restart. Turn the Temperature Control
Dial to the OFF position to turn the unit off, wait two minutes, then turn the
Temperature Control Dial to the SMOKE position to turn the unit on again. If
error code still displayed, contact Customer Care.
Disconnect the meat probe from the connection port on the Control Board,
and reconnect. Ensure the meat probe adapter is firmly connected. Check for
signs of damage to the adapter end. If it still fails, call Customer Care for a
replacement part.
Check for signs of damage to the wires of the meat probe. If damaged, call
Customer Care for a replacement part.
Follow Care and Maintenance instructions.
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