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BEFORE YOU CALL
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions
are provided with the problem listed
Problem
Entire appliance does not
operate
Cooktop Problems
Problem
Surface burners do not
ignite.
Surface burner flame
uneven or only part way
around burner cap.
Surface burner flame is
too high.
Surface burner flame is
orange.
18
Cause / Solution
Appliance not connected. Make sure power cord is plugged properly into out-
let. Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
Cause / Solution
Surface control knob was not completely turned to LITE ( ). Push in and turn
the surface control knob to LITE until the burner ignites and then turn the
control knob to the desired flame size.
Burner ports are clogged. With the burner OFF and cool, use a small-gauge
wire or needle to clean the burner head slots and ignition ports. See"Cleaning
the burner heads" in the Care & Cleaning section on page 17 for additional
cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models only).
Be sure the power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See "Setting a surface
burner" on page 12.
Burner slots or ports are clogged. With the surface burner OFF and cool, clean
ports with a small-gauge wire or needle. If moisture is present after cleaning,
lightly fan the flame and allow the burner to operate until flame is full.
Burner caps are not seated properly. Check that all burner caps are level and
seated correctly on the burner heads. See"Cleaning the burner heads" in the
Care & Cleaning section on page 17 for additional cleaning instructions.
Surface control knob is set too high. Adjust to a lower flame setting.
Burner caps are not seated properly. Check that all surface burner caps are
level and seated correctly on the surface burner heads. See"Cleaning the
burner heads" in the Care & Cleaning section on page 17 for additional clean-
ing instructions.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Dust particles in main gas line. Allow the burner to operate a few minutes
until flame turns blue. In coastal areas, a slightly orange flame is unavoidable
due to salt content in the air.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
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