Malfunction indicator light
If a malfunction of the product's electrical and/or electronic system is detected, the display
screen will show the message "Error Code" and the corresponding identifying Error Code. Refer
to the following summary table to find the description of the fault and the corresponding action
to be taken to allow the product to be restored to correct operation, either by you alone and/or by
contacting the after-sales service for support:
Error Code
07
08
09
10
11
12
13
14 - 15
21
25 - 26
27
30
35 - 36 - 37
41 - 43 - 44 - 47 - 48
42
45
46
81
Description
Protection from overvoltage
Hall sensor signal error
Error in motor phases
Maximum motor temperature protection
value reached
Motor temperature sensor error
Control unit temperature sensor error
Battery temperature sensor error
Control unit temperature sensor error
Speed sensor error
Torque signal error
Control unit overcurrent
Communication problem
Fault in the detection systems
Battery voltage too high
Battery voltage too low
Battery temperature too high
Battery temperature too low
Bluetooth® module fault
www.jeepurbanemobility.com/en/support/
Remove or reinsert the battery. If the problem
persists, update the control unit. If the problem
persists, it will be necessary to replace the battery.
Check that all electric motor terminals are properly
connected. If the problem persists, replace the motor.
Replace the motor.
Switch off the system and allow the product to cool
down. If the problem persists, replace the motor.
Replace the motor.
Replace the control unit.
Check that all battery terminals are properly
connected to the motor. If the problem persists,
replace the battery.
Switch off the system and allow the product to cool
down. If the problem persists, replace the control unit.
Switch off the system and check that the speed
sensor terminal is properly connected. Check that
the magnet (located on the rear wheel spoke) and
the speed sensor are correctly aligned and spaced
between 10mm and 20mm (fig.A). If the problem
persists, update the control unit or replace it.
Check that all connections have been made correctly.
If the problem persists, update the control unit. If the
problem persists, replace the torque sensor.
Update the control unit. If the problem persists,
replace the control unit.
Check that all connections have been made correctly.
If the problem persists, update the control unit. If the
problem persists, replace the control unit.
Update the control unit. If the problem persists,
replace the control unit.
Replace the battery.
Charge the battery. If the problem persists, replace
the battery.
Switch off the system and allow the product to cool
down. If the problem persists, replace the battery.
Remove the battery and allow it to reach a
temperature above 10°C. If the problem persists,
replace the battery.
Update the display. If the problem persists, replace
the display.
21
Resolution / Suggested action