Motorola TLK 110 Manual De Instrucciones página 15

2.5.10
Downloading and Installing Software Update Problems
Table 3: Radio Cannot Download the Software Update
Indications
The radio display shows one of the follow-
ing service codes:
•
Error 0720
•
Error 0721
The WAVE PTX Portal shows the following indi-
cations:
• On the Devices Summary page, the LAST
CONNECTED column shows Now and
the SOFTWARE DOWNLOADED column
shows No for more than 30 minutes.
• On the Device Details page, Software
Downloaded and Downloading Software
Package shows False.
Table 4: Software Update Cannot be Completed
Indications
• At the WAVE PTX Devices Summary page
of WAVE PTX Portal, the SOFTWARE
DOWNLOADED column shows Yes.
• Your radio status bar shows
Available icon.
• Restarting your radio does not initiate the
software update installation.
Table 5: Radio Cannot Install Software Update
Indications
• At the WAVE PTX Devices Summary page
of WAVE PTX Portal, the LAST CONNECT-
ED column shows Now and the SOFT-
WARE DOWNLOADED column shows No.
• Your radio status bar shows
Downloading icon.
Resolutions
• Periodically reload the WAVE PTX Portal,
WAVE PTX Devices Summary page.
• Perform the
10 task.
• If your radio is only connected to Wi-Fi,
configure the Wi-Fi access point through
Maintenance Mode portal. For more informa-
tion refer to
Mode Portal on page
Resolution
Perform the
task.
NOTE: Ensure your radio battery ca-
pacity shows more than 20% to com-
Software
plete the installation.
Resolutions
1 Reboot or power-cycle your radio.
2 If issues persist, perform the
Locally on page 10
Software
MN009548A01-AA
Chapter 2 : Troubleshooting
Wiping Device Locally on page
Connecting to the Maintenance
9.
Wiping Device Locally on page 10
Wiping Device
task.
15