Publicidad
Idiomas disponibles
Idiomas disponibles
PROBLEMS
EN
Excessive noise during
The use of a wrong accessory
operation
Volume of ingredients too high.
The lid is not correctly positioned or locked. Lock the lid correctly on the bowl.
The lid seal is not present.
Leak through lid.
The lid seal is cut or damaged.
Accessory error.
The bowl seal (D4) is not correctly
positioned.
Leak from the driver in
The bowl seal is damaged.
the bowl.
The locking ring (D5) is not locked
correctly.
The blades do not rotate
Pieces of food that are too big or too
easily.
hard.
On using the appliance for the first time, or
in the event of overload of the motor caused
Smell from motor.
by too large a quantity of ingredients or by
pieces that are too hard or too big.
The appliance has detected too many
"STOP" is displayed.
vibrations and has changed to the safety
mode.
The control panel does
The screen is wet or the user has wet
not work.
fingers.
Motor overload caused by too many
ingredients or pieces which are too hard
"SECU" is displayed.
or too large or overuse without sufficient
cooling down time.
"SECU" is displayed + red
Overheating of temperature sensors.
indicator light is flashing.
"Err1" is displayed.
+ red indicator light is
The heating element is not working.
flashing.
"Err2" is displayed.
Electronic fault.
"Err3" is displayed.
Speed fault.
Communication fault with chopper
"Err4" is displayed.
electronic card.
Display "Err8"
Safety locking sensor fault
CAUSES
SOLUTIONS
Please use an adequate accessory
(e.g.: do not use the beater F3 for
kneading or mixing the dough, use
the knife F4). For this, refer to the
recommendations in the recipes and the
operating instructions provided in this
manual.
Reduce the quantity of ingredients
processed.
Position the seal on the seal holder and
clip the assembly to the lid.
Change the seal, contact an approved
service centre.
Check that you are using the
recommended accessory.
Position the seal correctly.
Contact an approved service centre.
Screw the ring in place (D5).
Reduce the size or quantity of the
ingredients processed. Add some liquid.
Allow the motor to cool down (about
30 minutes) and reduce the number of
ingredients in the bowl.
Check that you are at the right speed
and that you are using the recommended
accessory.
Wiping.
Allow the motor to cool down (about
30 minutes) and reduce the number of
ingredients in the bowl.
Contact an approved service centre.
Check that the power pins under the bowl
are not clogged. If this is the case,
clean them and try again.
If that still does not work, contact an
approved service centre.
Contact an approved service centre.
Contact an approved service centre.
Contact an approved service centre.
Contact an Approved Service Centre.
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PROBLEMS
CAUSES
Your appliance should no longer be used
Display "Err9"
in this state as it has a fault that requires
action from your service centre.
"ntc1" is displayed.
Temperature sensor 1 is no longer wor-
+ red indicator light is
king.
flashing.
"ntc2" is displayed.
Temperature sensor 2 is no longer wor-
+ red indicator light is
king.
flashing.
"ntc3" is displayed.
Temperature sensor 3 is no longer wor-
+ red indicator light is
king.
flashing.
Improper locking of the bowl or lid
Safety indicator display
(C5)
The lid is locked on the bowl in the
"cooking without a lid" mode
The safety lock on the
The appliance was turned off as a recipe
lid remained active (rod
was in progress by toggling the I/O
extended) and prevents
switch to the "O" position or was simply
the lid from locking.
unplugged as a recipe was in progress.
Connection problem
- An object is touching the motor unit (B)
- The power cord is under the Companion
Your Companion is not
or taut
weighing correctly
- The Companion is not pressing against the
four sensors
- Other causes
There is a problem with the scales
ERR 45
function.
The scales display remains
There is a problem with the scales
at 0 g when I put food in
function
my bowl
Like most LCD screens, your appliance's display
is sensitive to static electricity. As a result,
LCD screen default display
light spots may appear when you remove the
(temporary effects)
protective film from the screen or when you rub
your screen with a cloth, for example.
SOLUTIONS
Contact an Approved Service Centre.
Contact an approved service centre.
Contact an approved service centre.
Contact an approved service centre.
Prior to operating the appliance, check
that the bowl is properly locked on the
motor unit and that the lid is properly
locked on the bowl. If the problem per-
sists, contact an authorised centre.
Unlock the lid prior to launching the
cooking program. If the problem per-
sists, contact an authorised centre.
Simply toggle the I/O switch to the "I"
position to reset the food processor,
along with the safety lock on the lid;
the rod will automatically return to its
original position. You may now lock the
lid.
See the app guide
- Make sure that nothing or nobody is
pressed against the Companion
- Remove the power cord from under your
appliance and make sure that it is not
taut
- Make sure that the Companion is placed
on a clean, flat work surface
- If the problem persists, please contact
the after-sales service
Please contact the after-sales service.
Please contact the after-sales service.
These light spots will disappear after a few
moments. This is a normal occurrence and
does not affect the functioning or life of
your appliance.
45
EN
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