INFOSEC UPS SYSTEM E4 Pro One Serie Manual De Usuario página 48

4. Troubleshooting
Use the table below when the UPS is not working properly.
Symptom
No indication or alarm even though
mains power is normal.
The icon and the warning code
flash on LCD display and alarm is
sounding every 2 seconds.
The icons and
warning code flash on the LCD
display. The alarm sounds every
second.
Error code 27 appears on the LCD
display and alarm sounds continuously.
Error code 28 appears on the LCD
display and alarm sounds continuously.
The icons and
warning code flash on the LCD
display. Alarm sounds twice every
second.
Error code 43 is displayed and the
icon lights up on the LCD display. The
alarm sounds continuously.
Error code 14 appears on the LCD
display and alarm sounds continuously.
Error codes 01, 02, 03, 04, 11, 12, 13,
41 and 45 appear on the LCD display,
and the alarm sounds continuously.
Battery backup time is shorter than
normal.
INFOSEC UPS SYSTEM – 15, Rue du Moulin – 44880 Sautron – France – www.infosec-ups.com Hot Line Tel : +33
48
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Input AC power supply not
properly connected.
The AC input is connected to
the UPS output.
EPO function is activated.
External or internal battery not
and the
properly connected.
Battery voltage too high or
charger faulty.
Battery voltage too low or
charger faulty.
The UPS is overloaded.
and the
The UPS is overloaded. Devices
connected to the UPS are fed
directly from the mains via the
bypass.
After repeated overloads, the
UPS is locked in bypass mode.
Connected devices are
powered directly from the
mains.
The UPS switches off
automatically due to an
overload at its output.
The UPS switches off
automatically in the event of a
short-circuit at its output.
An internal UPS failure has
occurred. Two possible results:
1. The load is still powered, but
directly from the AC supply via
bypass.
2. The load is no longer
supplied with power.
The batteries are not fully
charged.
Battery fault.
Possible causes Solution
Check that the power cord is
correctly connected to
mains.
Correctly connect the AC power
cord to the AC input.
Set the circuit in closed position
to disable EPO function.
Check that all batteries are
connected.
Contact your distributor.
Contact your distributor.
Remove excessive loads from
the UPS output.
Remove excessive loads from
the UPS output.
Start by removing excessive
loads from the UPS output.
Then switch off the UPS and
restart it.
Remove excessive loads from
the UPS output, then restart it.
Check output wiring and that
connected devices are
short-circuited.
Contact your distributor.
Charge the batteries for at least
5 hours, then check their
capacity. If the problem
persists, consult
distributor.
Contact your distributor
replace the batteries.
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