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Troubleshooting Tips ... Before you call for service
Problem
Possible Cause
Burners do not light
Plug on range is not completely inserted in the
electrical outlet.
Gas supply not connected or turned on.
A fuse in your home may be blown or the circuit
breaker tripped.
Burner parts not replaced correctly.
Burner slots near the electrode, or the round lighter
port on the oval burner, may be clogged.
Food residue on electrode or in the orifice.
Top burners do not burn
Improper burner assembly.
evenly
Burner slots on the side of the burner may be
clogged.
Burner flames are very
Improper air to gas ratio.
large or yellow
Burner flames are orange High humidity
49-2001193 Rev. 0
What To Do
Make sure electrical plug is plugged into a live, properly
grounded outlet.
See the Installation Instructions that came with your
range.
Replace the fuse or reset the circuit breaker.
See the Care and Cleaning – Exterior Surfaces section.
Remove the burners and clean them. Check the electrode
area for burned-on food or grease. See the Care and
Cleaning - Exterior Surfaces section.
Lightly polish flat tip of electrode with nail file or
sandpaper until shiny or clean the area around the
electrode.
See the Care and Cleaning Cooktop Surfaces
Make sure the burner caps are seated correctly. See the
Care and Cleaning – Cooktop Surfaces - Replacing the
Surface Burners section.
Remove the burners for cleaning. See the Care and
Cleaning – Cooktop Surfaces - Cleaning the Burner
Heads section.
If range is connected to propane or butane gas, contact
the technician who installed your range or made the
conversion.
dehumidifier to reduce the humidity in the room.
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