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Fault
Not enough water
in the water tank.
There is a position-
ing error.
There is a position-
ing error
due to faulty data
transmission from
the laser sensor
(LiDAR module).
The obstacle
detection
sensor is blocked.
Error message on
the battery.
There is a fault with
the wheel module.
There is a fault with
the side brush.
Vocal message
Fehler 16:
Insufficient water.
Add water.
Error 17 :
Virtual boundryde-
tected. Move device
to a different area.
Error 20 :
Front laser sensor
may be blocked.
Please wipe it.
Error 21 :
Front obstacle
avoidance sensor
is blocked, please
wipe it.
Error S1:
Battery. Please
check the user ma-
nual or the app.
Error S2:
Wheel module.
Please check the
user manual or the
app.
Error S3:
Side brush. Please
check the user ma-
nual or the app.
Possible
cause
Fill the tank with
There is not
enough water in
the water tank.
Check whether the
Change the posi-
The robot was
positioned too
close to a re-
Restart the robot.
stricted area dur-
ing the start-up.
Change the posi-
LiDAR module
(laser sensor) is
blocked by an
Please check the la-
obstacle or is
dirty
and is supplying
incorrect
positioning data
Clean the sensor.
to the robot.
Change the
Obstacle de-
tection sensor
blocked.
Clean the sensor.
Please contact the
Error message on
the battery.
Please contact the
Error message on
the wheel mod-
ule.
Please contact the
Error message on
the side brush.
Solution
water and shake
the filled water
tank vigorously for
10 – 20 seconds.
hose is connected
to the pump.
tioning of the ro-
bot.
tioning of the ro-
bot.
ser sensor (LiDAR
module) for con-
tamination
positioning of
the robot.
service department
service depart-
ment.
service depart-
ment.
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