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10 FAQ
Warning!
Risk of injury from operating a faulty appliance . Operating a faulty appliance can
lead to electric shock .
Never use a faulty appliance .
f
Do not attempt to repair the appliance yourself .
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Contact our customer service in the event of a defect .
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Before contacting our customer service, check the table below to see if you can rectify the
problem yourself .
Question /
problem
The appliance is
not responding .
Smoke builds up
in the cooking
chamber during
preheating .
Some foods
burn, others are
undercooked .
Possible cause
No power .
The heating elements
are factory-treated with
a care product that
evaporates during initial
preheating .
Food is not in the middle
of the cooking chamber .
Time and/or temperature
not correctly selected .
Solution
Connect the appliance to the power supply .
Check the mains outlet used .
If smoke develops only during initial
preheating, this is absolutely normal .
The care product that evaporates is non-
toxic and harmless . Nevertheless, ensure
adequate ventilation during initial heating
and clean the inside of the appliance after
preheating .
Place food centrally in the cooking chamber .
Select the optimal time and temperature for
each preparation .
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