H
Troubleshooting Guide
Problem
Possible Cause
Battery low on
power
Thermal fuse has
tripped
Battery connector
or wires are
loose
Vehicle does not
run
Battery is dead
Electrical system
is damaged
Motor is
damaged
Battery is
undercharged
Vehicle does not
run very long
Battery is old
Battery low on
power
Vehicle runs
sluggishly
Battery is old
Vehicle is
overloaded
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Solution
Recharge battery.
Reset fuse, see <Fuse>
Check that the battery connectors are
firmly plugged into each other. If wires
are loose around the motor, contact our
customer service please.
Replace battery, contact our customer
service please.
Contact our customer service please.
Contact our customer service please.
Check that the battery connectors are
firmly plugged into each other when
recharging
Replace battery, contact our customer
service please.
Recharge battery, contact our
customer service please.
Replace battery, contact our customer
service please.
Reduce weight on vehicle. Maximum
user weight is 50 kg.
Vehicle is being
used in harsh
conditions.
Vehicle needs a
Poor contact of
push to go
wires or
forward
Connectors
"Dead Spot" on
motor
Difficult shifting
Attempting to
from forward to
shift while the
reverse or
vehicle is moving
vice-versa
Loud grinding or
Motor or gears
clicking noises
are damaged
coming from motor
or gear box
Battery connector
or adapter
connector is
loose
Charger not
plugged in
Battery will not
Charger is not
recharge
working
Charger gets a
This is normal
little hot
and not a cause
for concern
Avoid using vehicle in harsh conditions,
see <Safety>.
Check that the battery connectors are
firmly plugged into each other. If wires
are loose around the motor, contact
our customer service please.
A dead spot means the electric power is
not being delivered to the terminal
connection and the vehicle needs repair.
Contact a qualified technician please.
Completely stop the vehicle and shift,
see <Use Your New Ride-on>
Contact our customer service please.
Check that the battery connectors are
firmly plugged into each other.
Check that the battery charger is
plugged into a working wall outlet.
Contact our customer service please.
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