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INTERNATIONAL LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the
"Products") to be free from defects in materials and
workmanship, under normal use and service, for a period of
one (1) year from the date of purchase when installed and
maintained in accordance with Hatco's written instructions
or 18 months from the date of shipment from Hatco. Buyer
must establish the Product's purchase date by registering the
Product with Hatco or by other means satisfactory to Hatco in
its sole discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) Two (2) Year Parts and Labor Warranty (UK only):
Induction Ranges
b) Two (2) Year Parts Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series
(metal sheathed)
c) Five (5) Year Parts Warranty:
3CS and FR Tanks
d) Ten (10) Year Parts Warranty:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
e) Ninety (90) Day Parts Warranty:
Replacement Parts
SERVICE INFORMATION
The warranty on this Hatco unit is for one year from date of
purchase or eighteen months from date of shipping from Hatco,
whichever occurs first.
If you experience a problem with this unit during the warranty
period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number (located on the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND
IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR PATENT OR OTHER INTEL-
LECTUAL PROPERTY RIGHT INFRINGEMENT. Without
limiting the generality of the foregoing, SUCH WARRANTIES
DO NOT COVER: Coated incandescent light bulbs, fluo-
rescent lights, heat lamp bulbs, coated halogen light bulbs,
halogen heat lamp bulbs, xenon light bulbs, LED light tubes,
glass components, and fuses; Product failure in booster tank,
fin tube heat exchanger, or other water heating equipment
caused by liming, sediment buildup, chemical attack, or freez-
ing; or Product misuse, tampering or misapplication, improper
installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco's liability and Buyer's exclusive remedy hereunder will
be limited solely to replacement of part or Product using, at
Hatco's option, new or refurbished parts or Product by Hatco
or a Hatco-authorized service agency with respect to any
claim made within the applicable warranty period referred to
above. Hatco reserves the right to accept or reject any such
claim in whole or in part. In the context of this Limited Warranty,
"refurbished" means a part or Product that has been returned
to its original specifications by Hatco or a Hatco-authorized
service agency. Hatco will not accept the return of any Product
without prior written approval from Hatco, and all such approved
returns shall be made at Buyer's sole expense. HATCO WILL
NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INABILITY TO USE
THE PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT OR GOODS.
The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency:
• access our website at www.hatcocorp.com, select the
Support pull-down menu, and click on "Find A Service
Agent""
• call Hatco Service at +1-414-671-6350
• e-mail Hatco Service at partsandservice@hatcocorp.com
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Form No. HDWR2CEM-0518
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