Asus VivoPC VM60 Manual De Instrucciones página 4

• Please check the manual and ASUS support website for predefined solutions, before contacting the
customer service.
• If the Product is designed with TPM (Trusted Platform Module) function, keep the embedded
security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not possible
for ASUS to reset the embedded security chip pre-boot password. If the password is lost, the
Product can only be repaired by replacing the entire motherboard, which is not covered under the
warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the Product in front of You and that
it is turned on, if feasible. Please also be ready to provide the Product's serial number, the model
name and proof of purchase.
• Technical support hotline phone number can be found in hotline table in clause 10 (Local Service
Information) or at http://support.asus.com. Since contact information may change, please refer to
the website for updated contact information.
• You will be required on request of ASUS to support with troubleshooting of the Product, which may
include for example below types of actions:
• R ecovering the system to restore the operating system, drivers and software to the original
configuration the Product had when shipped from the factory.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• A llowing ASUS technical support agent to access the Product with remote diagnostic tools
(when available).
• P erforming other reasonable activities requested by ASUS, which will assist in identifying or
resolving the problems.
• If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center
(this process is called "RMA"). ASUS will issue a RMA number for Your Product. Please record Your
RMA Number for service case tracking purposes.
• Describe the problem clearly and completely on the RMA request form
• Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing
the purchase of Your Product. (Please note: ASUS reserves the right to request the original
documents.) If You do not provide the requested documents for warranty validation then the
manufacture date of the Product as recorded by ASUS will be deemed to be the date of purchase.
• Ensure that You have fully backed up all the data stored on Your Product and removed any
personal, confidential or proprietary information before any service process is started. You agree
that ASUS may delete any data, software or programs installed on the Product without restoring it.
It shall be Your own responsibility to prevent any permanent loss, damage or misuse of Your data
arising out of not creating a backup copy and deleting the data from the unit.
• Pack the Product with its original packaging. The original packaging will provide better protection
for the Product during delivery. If the Product is not packaged properly in its original box, ASUS
will not be liable for any damage occurred during transit. Please do not send in anything but the
Product itself unless specially requested by ASUS. Please remove any accessories as well as any
removable storage devices such as memory cards, discs, flash drives, from the Product. ASUS shall
have no liability for the loss, damage or destruction of accessories or removable storage devices,
unless they are caused by willful or gross negligent acts by ASUS.
• Remove or provide any password the Product is secured with. If access to the Product is blocked by
passwords, then ASUS may not detect and repair all failures of the Product.
• If the Product is designed with TPM (Trusted Platform Module) function, provide the embedded
security chip pre-boot password.